售后問題

海淘一族也不是順風順水的，遇到售后問題怎么辦，以下這些表達可以幫助你和國外客服溝通。

賬號登陸出現(xiàn)問題

?My account is (賬號郵箱), and I can't log on with my password. Could you please help check my account and confirm my registration status？ Thanks.
我的賬號是xxx，現(xiàn)在用我的密碼無法登陸賬號，能否幫我查看一下賬號注冊狀態(tài)？謝謝。

催促網站發(fā)貨

?My order number is (訂單號), which was placed on (訂單日期). I kindly request you accelerate the processing. Thanks.
我的訂單號是XXX，某月某日下單，請快一點發(fā)貨謝謝。

要求發(fā)貨合箱

?My order number is (訂單號), which was placed on (訂單日期). I'm writing to ask if you could ship all things that I ordered in a single package, instead of separating them into several packages. Thank you.
我的訂單號是XXX，某月某日下單。我想詢問一下是否可以把我的訂單都合在一起發(fā)貨，不要分開發(fā)貨，謝謝。

申請退貨

?My order number is (訂單號), which was placed on (訂單日期). I'd like to return the item as the color is different from what I expected. Could you offer me free shipping label so that I can return it? Thanks.
我的訂單號是XXX，某月某日下單。由于寶貝的顏色和我想的不一樣，現(xiàn)在想退貨。可否給我一個免費退貨標簽？謝謝。

追問快遞號

?My order number is (訂單號), which was placed on (訂單日期). Is it possible that I have the tracking number of it? Thanks.
我的訂單號是XXX，某月某日下單?？煞窀嬷爝f追蹤編號？謝謝。

要求退回差價

?My order number is (訂單號). I have purchased the item from your website only to notice a few days later that its price has dropped about $8. Could you refund me the price difference to my original credit card, please? Thanks.
我的訂單號是XXX。我從你們網站買了這件商品沒幾天就發(fā)現(xiàn)寶貝降了8刀。你能不能給我補回差價，把錢打到原信用卡賬號上呢？謝謝。

追問砍單原因

?My order number is (訂單號), which was placed on (訂單日期). I found that you have cancelled it without notifying me. May I know the reason?
我的訂單號是XXX，某月某日下單。我發(fā)現(xiàn)你們沒有通知我，就把我的訂單取消了，可否告知原因？

修改送貨地址

?My order number is (訂單號), which was placed on (訂單日期). Is there any chance I could change my shipping address? The new address is XXX. Thanks.
我的訂單號是XXX，某月某日下單。能否修改一下我的送貨地址？我的新地址是XXX。謝謝。

▌售后相關詞匯

online dispute 網上糾紛

negative comment/feedback 差評

rate this item 給寶貝評分

write a review 評價

buyers shows 買家秀

change or cancel an order 修改或取消訂單

track a package/parcel 追蹤包裹

returns and refunds 退貨、退款

replace or exchange items 換貨

return a gift 退還禮品

check return status 查看退貨狀態(tài)

print return label 打上退貨標簽

prepare package 準備包裹

掌握了以上英語，相信上各大海淘網站，從支付到個人信息填寫，再到和客服反映問題都沒有問題了！

記不住的就趕緊收藏或者分享吧，跟上時代步伐加入海淘大軍，盡情買買買吧！

（來源：中國日報網雙語新聞微信，實習生：郎雯潔，編輯：祝興媛，左卓）